Privacy Policy

Information Collection and Use
Vet Products Direct Pty Ltd or Vet Direct International Ltd (for sales outside Australia) are the sole owners of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Vet Products Direct Pty Ltd or Vet Direct International Ltd. collect information from our users at several different points on our websites.

Registration and Orders
In order to purchase from this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address, delivery address etc.). This information is used to contact the user about details regarding their order, and for the mailing out of our catalogue within Australia.We do not collect or store any Credit Card numbers at our website. All Credit Card Orders are externally processed by the National Australia Bank for Australian orders, Worldpay for overseas orders.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.

Sharing
We use an outside credit card processing company (Verisign or Worldpay) to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.When our registration/order form asks users to enter sensitive information (such as Name and Postal Addresses), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected software which tracks who has logged on or off.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure monitored environment. If you have any questions about the security at our website, you can send an email to help@vetproductsdirect.com

Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your post code code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by emailing our Customer Support or phoning our call centre.

Notification of Changes
The most up to date version of our privacy policy can always be found at www.vetproductsdirect.com so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.